Important note in advance

If you are not sure which motherboard you have installed or which BIOS you need to download, please write first to:

info@avlano.com

Please send us a screenshot of the Windows System Information as well. We will check your motherboard model and send you the correct BIOS link.

Step 1: Check motherboard model

1. Press Windows + R simultaneously
2. Type msinfo32
3. Confirm with Enter
4. Take a screenshot of the System Information window

Important for us are especially: System model, BaseBoard product / motherboard, and BIOS version/date.

Step 2: Download the latest BIOS version

Please download only the BIOS that exactly matches your motherboard model.

Important: Use only the exact matching BIOS, unpack the file and copy it to a USB stick.

Step 3: Safely update the BIOS

1. Save the BIOS file to a USB stick
2. Restart the PC
3. Enter the BIOS, usually with Del / Delete or F2
4. Open the manufacturer's update tool:
   • ASUS = EZ Flash
   • MSI = M-FLASH
   • GIGABYTE = Q-Flash
5. Select the new BIOS file from the USB stick
6. Start the update and do not interrupt the process under any circumstances

Step 4: Load BIOS Default Values

After the BIOS update, please go directly back into the BIOS and load the default values. Depending on the motherboard, this function is called, for example:

Load Optimized Defaults
Load UEFI Defaults
Load Setup Defaults
Load Default Settings

Step 5: Enable Intel Default / Intel Baseline

Very important: After the BIOS update, the Intel-compliant default values should be active. Depending on the manufacturer, this option may be called differently:

Intel Default Settings
Intel Baseline Profile
Intel Recommended Settings
Enforce Intel Limits

Step 6: Temporarily disable XMP

For troubleshooting, please temporarily disable XMP. The RAM should run at standard values temporarily. Depending on BIOS, this option is called:

XMP
A-XMP
EXPO (visible depending on BIOS)

Step 7: Do not use manual tuning or OC settings

• No CPU overclocking
• No undervolting
• No manual voltage changes
• No manual power limits
• No MultiCore Enhancement / Enhanced Turbo
• No RAM tuning

Step 8: Start Windows normally and test

Please test the system in daily use afterwards:

Start Windows normally
Open browser
Use multiple programs simultaneously
Start the game or application where the error occurred
Let the system run normally for some time

If the problem persists

If crashes, bluescreens, kernel errors, or freezes continue, a ticket must be opened directly through our website.

Open ticket here

This also applies to customers who ordered via Digitec, Galaxus, or other marketplaces. These cases are handled through a separate Intel special process via AVLANO.

What we need in the ticket

• Order number
• System serial number
• Motherboard model
• Current BIOS version
• Brief error description
• Photos or screenshots of error messages, if available
• Confirmation that you have followed the steps in this guide

Summary

1. Check motherboard model
2. Download latest BIOS
3. Safely update BIOS
4. Load BIOS default values
5. Enable Intel Default / Intel Baseline
6. Disable XMP
7. Do not use manual OC/tuning settings
8. Test system
9. If errors continue to occur: open a ticket