Important note beforehand

If you are not sure which motherboard you have installed or which BIOS you need to download, please contact us first at:

info@avlano.com

Please also send us a screenshot of the Windows System Information. We will check your motherboard model and send you the correct BIOS link.

Step 1: Check the motherboard model

1. Press Windows + R simultaneously
2. Enter msinfo32
3. Confirm with Enter
4. Take a screenshot of the System Information window

What is particularly important for us is: System Model, BaseBoard Product / Motherboard, and BIOS Version/Date.

Step 2: Download the latest BIOS version

Please download only the BIOS that matches your exact motherboard model.

Important: Use only the exact matching BIOS, extract the file, and copy it to a USB flash drive.

Step 3: Update the BIOS safely

1. Save the BIOS file to a USB flash drive
2. Restart the PC
3. Enter the BIOS, usually by pressing Del / Delete or F2
4. Open the manufacturer's update tool:
   • ASUS = EZ Flash
   • MSI = M-FLASH
   • GIGABYTE = Q-Flash
5. Select the new BIOS file from the USB flash drive
6. Start the update and do not interrupt the process under any circumstances

Step 4: Load BIOS defaults

After the BIOS update, go straight back into the BIOS and load the default settings. Depending on the motherboard, this function may be called, for example:

Load Optimized Defaults
Load UEFI Defaults
Load Setup Defaults
Load Default Settings

Step 5: Enable Intel Default / Intel Baseline

Very important: After the BIOS update, the Intel-compliant default settings must be active. Depending on the manufacturer, this option may have different names:

Intel Default Settings
Intel Baseline Profile
Intel Recommended Settings
Enforce Intel Limits

Step 6: Temporarily disable XMP

For troubleshooting, please temporarily disable XMP. The RAM should temporarily run at standard settings. Depending on the BIOS, this option may be called:

XMP
A-XMP
EXPO (may be visible depending on the BIOS)

Step 7: Do not use manual tuning or overclocking settings

• No CPU overclocking
• No undervolting
• No manual voltage changes
• No manual power limits
• No MultiCore Enhancement / Enhanced Turbo
• No RAM tuning

Step 8: Start Windows normally and test

Please test the system in everyday use afterward:

Start Windows normally
Open a browser
Use multiple programs at the same time
Start the game or application where the error has previously occurred
Let the system run normally for some time

If the problem persists

If crashes, blue screens, kernel errors, or freezes continue to occur, a ticket must be opened directly through our website.

Open a ticket here

This also applies to customers who ordered through Digitec, Galaxus, or other marketplaces. These cases are handled through a separate Intel specialist process via AVLANO.

What we need in the ticket

• Order number
• System serial number
• Motherboard model
• Current BIOS version
• Brief description of the error
• Photos or screenshots of error messages, if available
• Confirmation that you have completed the steps in this guide

Summary

1. Check the motherboard model
2. Download the latest BIOS
3. Update the BIOS safely
4. Load BIOS default settings
5. Enable Intel Default / Intel Baseline
6. Disable XMP
7. Do not use manual overclocking/tuning settings
8. Test the system
9. If errors continue: Open a ticket