It can happen that products shipped from an external warehouse have a tracking ID that cannot be tracked through the postal service at the time of shipment. This is because the package is only assigned a postal ID after passing through customs. If your package cannot be tracked using the provided tracking ID, you can contact us and ask for a Swiss tracking ID.

If you order multiple products and they are available in different warehouses, the products will be shipped separately to shorten delivery times.

An order can only be canceled under the following conditions:
We grant a 14-day right of return, provided the following conditions are met:

Unopened products (please note the exceptions): Within 14 days of the
invoice date (date of the postmark), unopened products may be returned in
undamaged original packaging, provided they are not among the exceptions. A 20% fee will be charged to the customer for computers
because the PCs enter production immediately after the order is received. The following are excluded from the right of return:



Procurement items (goods ordered specifically for you or repeat orders that have already been initiated, marked as “will be reordered for you”)



Opened or used products: Items that have been opened, show signs of use, or are no longer in their original packaging cannot be returned or exchanged.



Ordered but undeliverable products: If products cannot be delivered due to incorrect address details or failure to collect them, the order must be canceled. A processing fee of CHF 50.– will be charged for this.



Ordered but not yet shipped products: These can be canceled at any time. For AVLANO computers, a 20% processing fee is charged immediately after the order is received, as the PCs are assembled immediately after the order is received.



Process: Returns must be requested through the customer account and confirmed by the company. Unconfirmed returns will be sent back to the customer at their expense. After the return has been inspected, the amount will be credited in the form of a voucher or store credit. A direct refund (e.g., by bank transfer) is not possible.

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