It may happen that products shipped from an external warehouse have a tracking ID that cannot be tracked by the postal service at the time of shipment. This is because the parcel is only assigned a postal ID after passing through customs. If your parcel cannot be tracked using the specified tracking ID, you can contact us and ask for a Swiss tracking ID.

If you order multiple products and they are available in different warehouses, the products will be shipped separately to shorten delivery times.

An order can only be canceled under the following conditions:
We grant a 14-day return period provided that the following conditions are met:

Unopened products (please note the exceptions): Within 14 days of the
invoice date (date of the postmark), unopened products in
undamaged original packaging may be returned, provided they are not
among the exceptions. A 20% fee will be charged for computers. This is because the PCs go into production immediately after the order is received. Excluded from the right of return are:



Procurement items (goods ordered specifically for you or repeat orders that have already been initiated, marked as “will be reordered for you”)



Opened or used products: Items that have been opened, show signs of use, or are no longer in their original packaging cannot be returned or exchanged.



Ordered but undeliverable products: If products cannot be delivered due to incorrect address information or failure to collect them, cancellation is required. A processing fee of CHF 50.– will be charged for this.



Ordered but not yet shipped products: These can be canceled at any time. For AVLANO computers, a 20% processing fee is charged immediately after the order is received, as the PCs are assembled immediately after the order is received.



Process: Returns must be requested in the customer account and confirmed by the company. Unconfirmed returns will be sent back to the customer at the customer's expense. After the return has been inspected, the amount will be credited in the form of a voucher or store credit. A direct refund (e.g., by bank transfer) is not possible.

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